VietFoods Privacy Policy

Effective Date: 19 September 2024

Welcome to VietFoods! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.vietfoods.co.uk, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect
    - 1.1. Personal Data
    - 1.2. Non-Personal Data
    - 1.3. Cookies and Tracking Technologies

2. How We Use Your Information

3. Sharing Your Information

4. Data Storage and Security

5. Your Rights and Choices
    - 5.1. Access and Update Your Information
    - 5.2. Delete Your Information
    - 5.3. Opt-Out of Communications

6. Third-Party Services

7. International Data Transfers

8. Children's Privacy

9. Changes to This Privacy Policy

10. Contact Us

1.1. Personal Data

Personal Data refers to information that can be used to identify an individual, either directly or indirectly. We may collect the following types of personal data:

• Contact Information: Such as your name and email address, which you may provide when signing up, contacting us, or subscribing to our app beta testing.

• User-Generated Content: Content you post in the form of reviews.

• Feedback and Support Requests: Information you provide when you reach out to us for support or to provide feedback.

Note: VietFoods does not require you to create an account to access content. Therefore, we do not collect personal data unless voluntarily provided by you, through account creation or subscribing to our app beta testing.

1.2. Non-Personal Data

We collect non-personal data to enhance your experience on our Site. This includes:

• Technical Data: Such as IP addresses, browser types, operating systems, device types, and access times.

• Usage Data: Information about how you use our Site, including pages visited, time spent on pages, and navigation paths within the site.

• Analytics Data: Data collected through third-party analytics services like Google Analytics to understand user behaviour and improve our services.

1.3. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to enhance your browsing experience, analyse usage patterns, and personalise content. Cookies are small text files stored on your device that help us recognise your browser and remember certain information.

• Types of Cookies We Use:

o Essential Cookies: Necessary for the basic functioning of the Site.

o Performance Cookies: Collect information about how visitors use our Site.

o Functional Cookies: Allow the Site to remember choices you make.

o Advertising Cookies: Used to deliver relevant advertisements to you.

Managing Cookies: You can control the use of cookies at the individual browser level. Please refer to your Cookie Policy for deeper info on cookies.

We use the collected information for various purposes, including:

• To Provide and Maintain Our Service: Ensuring the Site functions correctly and efficiently.

• To Improve User Experience: Analysing usage data to enhance Site functionality and content.

• To Communicate with You: Sending updates, newsletters, and responding to your enquiries.

• To Personalise Content: Displaying content that is more relevant to your interests.

• To Monitor and Analyse Usage: Using analytics to understand how users interact with our Site.

• To Prevent Fraud and Enhance Security: Protecting our Site and users from unauthorised access and activities.

We may share your information in the following circumstances:

• With Service Providers: Third-party vendors that perform services on our behalf, such as hosting, analytics, and payment processing.

• For Legal Reasons: If required by law, regulation, or legal process, or to protect our rights and property.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

• With Your Consent: We may share information with third parties when you have provided explicit consent, such us Google login or Apple login, if you do use those methods.

Note: We do not sell, trade, or otherwise transfer your personal data to outside parties, except as outlined above.

We implement a variety of security measures to maintain the safety of your personal information:

• Encryption: Using SSL/TLS protocols to secure data transmission.

• Access Controls: Restricting access to personal data to authorised personnel only.

• Regular Audits: Conducting regular security assessments to identify and mitigate vulnerabilities.

• Data Minimisation: Collecting only the data necessary for the purposes outlined in this policy.

Data Retention: We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

5.1. Access and Update Your Information

You have the right to access and update the personal data we hold about you. You can do this by:

• Your Account With Us: If you signed up with us, you can control and decide the data you share with us through your user profile.

• Contacting Us: Reach out via our Contact Us page to request access or updates to your information.

5.2. Delete Your Information

You can edit and delete your personal data stored through you account and user profile.

Alternateively, you may request the deletion of your personal data, subject to certain exceptions. To request deletion:

• Submit a Request: Use our Contact Us page to send your deletion request.

5.3. Opt-Out of Communications

We do not send promotional emails or newsletters, however, if you subscribed to our app beta testing, you can opt out by:

• Unsubscribing: Click the "Unsubscribe" link at the bottom of our confirmation email.

• Contacting Us: Reach out via our Contact Us page to opt out of all communications.

Our Site may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Your information, including personal data, may be transferred to and maintained on servers located outside your country of residence. By using our Site, you consent to the transfer of your information to countries that may have different data protection laws than your own.

Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently received personal data from a child under 13, we will delete such information promptly.

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a new "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: support@vietfoods.com

• Address: 202 Lê Lai, District 1, Ho Chi Minh City, Vietnam

• Phone: +44 7946 879305

Alternatively, you can reach out through our Contact Us page on the Site.